Customer Grievances

SMHFC will make available facilities at each of its branches and offices for the customers to lodge and/or submit their complaints or grievances, if any. Alternatively, customers can contact us at 1800 1234 427, or email us at contact@mhfcindia.com, or write to us at: contact@mhfcindia.com, or write to us at:

Grievance Redressal Officer
Svatantra Micro Housing Finance Corporation Limited (“SMHFC”)
Office no. 1,2,3,4, Ground Floor,
Pushpak Co-operative Housing Society Ltd.,
Malaviya Road, Vile Parle (East),
Mumbai 400 057

In case of any grievance or complaint the Borrower/s may personally approach or send written communication to the SMHFC Loan Officer or the Relationship Manager or the Branch Manager, or our Toll Free number 1800 1234 427, Email Id customerservices@mhfcindia.com, as the case may be.

If not satisfied with the response or in the case of no response within 15 days the Borrower/s may contact the Grievance Redressal Officer (Email Id Grievance@mhfcindia.com) of SMHFC at the registered Office address of SMHFC either in person or through a written communication.

If the Borrower/s is/are still dissatisfied with the response received/ or where no response is received within 30 days from lodging the complaint,the complainant may approach the National Housing Bank at the following address:

National Housing Bank
Department of Regulation and Supervision, (Complaint Redressal Cell)
4th Floor, Core 5-A, India Habitat Centre, Lodhi Road
New Delhi - 110003

The complaint can also be emailed at crcell@nhb.org.in