Customers can lodge his/her complaints/grievances in any of the following means by providing basic details i.e. the Loan Account Number and Registered Mobile number.
In case the complaint is not resolved after 8 days, then the Customer can contact the Grievance Redressal Officer for the purpose of escalation at:
Mr. Bhavesh Singhal,
Grievance Redressal Officer,
Svatantra Micro Housing Finance Corporation Limited,
Office No. 1,2,3,4, Ground Floor,
Pushpak CSHL, Malaviya Road,
Vile Parle (East), Mumbai 400 057
Contact No: 1800 1234 427
Email ID: email@example.com
In case the complaint has not been resolved within 15 days, the customer should be informed that his/her complaint is in process of resolution and will be resolved at the earliest including reasoning for additional time required for resolution.
If the customer/s is/are still dissatisfied with the response received/ or where no response is received within 15 days from lodging the complaint, he/she may approach the National Housing Bank for redressal of the complaint either by online mode or offline mode.
i) Online Mode - https://grids.nhbonline.org.in
ii) In offline mode by post, in prescribed format available at link
https://nhb.org.in/citizencharter/Complaint_form.pdf which is addressed to:
Complaint Redressal Cell,
Department of Supervision,
National Housing Bank, Core 5 A,
India Habitat Center,
New Delhi – 110 003
For details understanding of the Grievance Redressal Policy, please follow this link: https://svatantramhfc.com/bestpractices