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We’re here to resolve your concern

Your trust matters to us. Raise a complaint and track it through a clear, time-bound resolution process — in line with National Housing Bank guidelines.

Raise a complaint

Register your grievance through any channel below. You’ll receive an SMS with a grievance ID to track your complaint, with resolution within 15 days.

Step 1 · Reach us
How to lodge a complaint
Choose whichever channel is easiest for you. Every complaint is logged and tracked the same way.

Customer Service team

Call 1800 1234 427, 9 AM–6 PM, Mon–Fri

Email us

customerservices@svatantramhfc.com

Website form

Fill the “Leave a Message” form on our Contact page

Mobile app

Raise it on the Svatantra Homes app

Visit a branch

Ask for the Complaint Register Book at any branch

Step 2 · If unresolved
Escalation matrix
If your concern isn’t resolved at one level, escalate it to the next. Each level has a defined response window.
1
Level

First point of contact

Reach us through the Customer Service team, email, website, Svatantra Homes app, or any branch. Most concerns are resolved here.

2
Level
If no response in 8 days

Grievance Redressal Officer

Not satisfied with the Level 1 response, or no reply within 8 days? Write to our GRO.

Mr. Bhavesh Singhal — Grievance Redressal Officer
Svatantra Micro Housing Finance Corporation Ltd.
Office No. 5 & 6, 11th Floor, E Wing, Times Square,
Marol, Andheri-Kurla Road, Andheri (East), Mumbai – 400059
8655021997  ·  grievance@svatantramhfc.com
3
Level
If unresolved in 15 days

National Housing Bank

Still unresolved within 15 days? You may approach the National Housing Bank (NHB).

Online: grids.nhbonline.org.in
Offline: Post the prescribed complaint form to:
Complaint Redressal Cell, Department of Supervision,
National Housing Bank, Core 5 A, India Habitat Centre,
Lodhi Road, New Delhi – 110 003

Good to know

15-day turnaround

Every grievance is resolved within 15 days of registration.

Instant grievance ID

An SMS with your grievance ID is sent to your registered mobile.

Feedback follow-up

A feedback call and WhatsApp message follow within 7 days of resolution.

Working hours

Our cell is open 9 AM–6 PM, Monday to Friday.